Jr. Project Manager

Jr. Project Manager

We are currently seeking a dynamic, creative and resourceful Jr. Project Manager with 2-3 years of experience in managing websites and applications as well as providing customer service and technical support to join our team on a full-time basis. This is an exciting opportunity to work for a growing, agile, digital agency comprised of talented developers, managers and marketers. This self-starter will be responsible for supporting new/existing customers and managing the support of custom websites and e-commerce applications from concept to deployment.

 

Responsibilities:

  • Working with existing customers to strengthen their online presence
  • Taking the lead working with clients and communicating with the internal team
  • Serve as triage personnel to provide support for client inquiries, delegate help desk tasks, and manage help desk processes as needed
  • After initial deployment, continuing to provide customer service by troubleshooting, prioritizing, and escalating tickets
  • Manual auality assurance testing to ensure that tickets have been resolved
  • Communications with the internal team and the client to ensure that tickets have been addressed and resolved to the client’s satisfaction
  • Utilize and maintain our internal Knowledge Base for issue resolution and customer support
  • Content entry via CMS platform
  • Data vetting
  • Additional internal support as needed

Desired Skills and Experience:

  • Ability of maintaining a high level of customer satisfaction
  • Good communication and persuasion skills is a must!
  • Strong attention to detail
  • Self-motivated and self-managed, with the ability to keep on top of a constantly changing work flow
  • Ability to work in a fast-paced environment
  • Demonstrate a strong understanding of websites and how they work 
  • Smart and charismatic
  • Customer-ready presentation skills
  • Business mind-set - interested in growing our own client’s profits and business online

Minimum Requirements:

  • 2-3 years of Help Desk/Customer Support experience
  • 2-3 years of website management experience
  • Experience with Ecommerce, system integration, CMS platform capabilities
  • Experience with HTML, CSS, data vetting, and ticketing systems
  • Strong task management skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Demonstration of customer expectation management
  • Some working knowledge and proficiencies utilizing Microsoft Project, PowerPoint and Excel (in addition to proficiency in standard MS Office programs.)

Benefits:

  • Medical, Dental, Life Insurance, and Disability Benefits
  • Paid Holidays, Personal + Vacation Days, Telework Opportunity
  • Employee Assistance Program & 401(k) Retirement Plan
  • Quality bonding time with stuffed animals! And your co-workers too!
  • Unlimited supply of coffee, juice, and soda!
  • Healthy snack box for all employees to enjoy for free!
  • Discounted gym memberships at Gold's Gym

To apply:

  • Please submit your cover letter, resume, and portfolio to careers@whereoware.com with the job title in the subject line.