Category Archives: Web tip

Webinar Recap – The Store Of The Future

Did you sit in on yesterday’s webinar, Connecting Devices and Data to Create the Store of the Future? The webinar covered personalization and technology in retail and had us totally geeking out. A round of applause for the host, Alicia Fiorletta of Retail TouchPoints, and the awesome speakers:

Webinar-recap-panelists

How often do you sit in on a webinar that talks about delivering a tailored customer experience, while showing off super cool technologies like RFID, augmented reality, robots (I mean, ROBOTS)?

Check out just a few of the sci-fi-ish technologies that ambitious retailers are adding into their brick and mortar stores to bridge the gap between the digital and in-store experience:

The New StoreThe webinar covered a ton of information, but we summarized a few of our favorite points for you.

Digital isn’t killing retail

The speakers agree that digital isn’t replacing retail. In fact, 94% of total retail sales are still generated at brick and mortar stores (eMarketer). Consumers visit retail stores because they’re seeking a comfortable, familiar, sensory experience. They want to touch and see your products and get feedback from your sales reps. Smart retailers are using digital to enhance and augment the retail experience, not replace it.

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Web tip – omni channel marketing increases revenue

Whereoware-Currey-Case-Study-The-Main-EventEach year, wholesale manufacturer of distinctive lighting and home furnishings Currey & Company discounts inventory at their very successful The Main Event sale. Their challenge is to consistently raise the bar to top the previous year’s success.

Currey teamed with digital agency Whereoware to develop an omni channel marketing strategy: showcasing the sale prominently on their website; leveraging customer data to segment, target, and personalize a series of email campaigns; and developing a sale-specific digital catalog in their mobile application, the Spotlight Sales iPad app.

The result? Compared to the previous successful year, Currey increased revenue 22%.

Get the case study to see how an omni channel marketing approach took Currey’s annual sale to the next level!

 

Web tip – Is your content epic? Get our content creation guide

Write quality contentAccording to Demand Metric, 93% of marketers rate interactive content effective for educating buyers. Interactive content educates and entertains your customers while familiarizing them with your brand and products. Customers are more likely to choose your product over an unknown competitor, because you’ve nurtured their relationship and consistently delivered value without asking for anything in return.

Not only does great content interest your leads and customers, but it also boosts your SEO rankings, keeps your website fresh and exciting, and provides you great resources to email your audience.

Getting started with interactive content

Your first step is figuring out the kind of content your buyers find meaningful. Talk with your sales team and use their experience interacting with customers to come up with initial topics.

Next, identify customer personas; a way of categorizing your audience based on variables like age, interest, buying history, position in the purchase lifecycle, etc. Personas help you better understand your audience, so you can identify and write content that’s more personal and relevant to their needs.

Let’s say you have a bike shop called Round&Round. After identifying your customer personas, map out their needs and interests at all the stages between finding your company and buying your products. You’ll use this list to develop content pieces to speak to their needs at each stage and guide them through the buying cycle.

Generally, browsing customers go through similar phases: awareness, consideration, purchase, and repurchase. Your “awareness” piece introduces your company and provide some background information to show you’re reputable. The “consideration” phase assists your customers in narrowing down their choices and offers key considerations. Content at the “purchase” phase makes the case for buying from your company, and lastly during the “repurchase” phase, you’ll follow up with opportunities to upsell.

For this example, see how we divided customers into personas and personalized content pieces to lead them through purchase stages:

bikerpersonas

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Web tip – see personalization in action – infographic

Delivering personalized online experiences to your customers is NOT a buzzword or a passing trend – it’s a better way to do business.

What does personalization even mean?

Simply put, personalization is nurturing and connecting with your customers by giving them what they want, when they want it, and at the appropriate touchpoint (online + offline).  We know it’s tricky to visualize how personalization works in real life to attract lifetime customers. We hope our three personas can better demonstrate this smart approach :
Whereware's Faces of Online Personalization
Meet Wanda, a B2B e-commerce customer restocking her store shelves; Wendy, a  B2C e-commerce customer shopping for her family, and Wayne, a Services company customer hiring a receptionist. We hope our pals can help you understand how you can use personalization to consistently target, reach, and delight your customers at every touch point.

See Personalization in action.

Web tip – Content marketing from all angles

See Woodstock Chimes’
multi-channel marketing campaign
and national PR effort.

Woodstock Chimes, designer and distributor of windchimes, musical instruments, and toys, undertook a multi-channel marketing campaign and a national PR effort to raise awareness for autism.

From videos to a social media blitz to national news outreach, Woodstock Chimes did not quit until Chimes for Autism was picked up by popular media sites Huffington Post and Upworthy.

Find out how Woodstock Chimes marketed their Chimes for Autism campaign in an entirely new, dynamic way.

Web tip – 4 easy website updates to attract holiday shoppers

The hectic holiday shopping season is here! If you haven’t optimized your website for holiday shoppers, don’t fret, there’s still time! Procrastinators rejoice – follow our simple last minute tips to update your website for holiday shoppers.

Maximize your homepage - Update your hero image to show off top-selling products, special holiday sales, or gift guides. Place sales and special offers center stage. Grab browsers attention right away and compel them to shop.

Mud Pie Cyber Week Website Example
Create urgency – Tell visitors exactly how many days are left to ship their gifts in time for the holidays.

Crate + Barrel holiday website example
Land of Nod Holiday example
Make holiday items easy to find - Change up site navigation to include your best-selling gifts and holiday decorations. Similarly, call out gift guides in your navigation. Busy shoppers will appreciate how easily they can find “Gifts for Her” or “Gifts $25 + under” to cross everyone off their shopping list.

West Elm Holiday Deals
Make it mobile-friendly Banana Republic Mobile WebsiteCyber Monday mobile traffic accounted for 41.2% of all online traffic, up 30.1% over 2013. Mobile sales were also strong, reaching 22% of total Cyber Monday online sales, an increase of 27.6% year-over-year.

This trend will continue, so make sure your site is ready to handle mobile shoppers! If you don’t have time to build a responsive site, simplify the site you have – remove clutter (tons of graphics + calls-to-action, text-heavy content), use larger fonts, place critical information above the fold, and utilize big buttons that are easy to press with clumsy fingers.

Takeaways

Optimize your website for the busy holiday shopping season – it pays off! By making it easy for customers to find gifts for everyone on their list, you’ll increase sales and boost their loyalty towards your brand. Happy shoppers are more likely to return to your site for their gift giving needs all year round.

Web tip: sweeten the deal to grow your email list

Your company’s email list is gold. Email converts at a higher rate than other marketing tactics and keeps your brand top of mind with customers and leads. In fact, according to an infograph by QuickSprout, email converts at almost 2x the rate of search and 8x the rate of social, so when you’re deciding where to focus marketing energy, email is a clear winner.

Building and maintaining an effective email list isn’t for the faint of heart – email lists grow stale fast unless they’re nurtured with new faces and scrubbed clean of outdated addresses. Today, we’ll show you how our client Transpac Imports, Inc. leveraged existing sales to breath fresh air into their email list.

Incentivize  email sign ups

Incentivizing web visitors to take action – like signing up for your email list – is proven to increase conversion. Both tangible incentives, like a coupon or a free gift, or a value exchange, like awesome research and other digital resources, helps grow your list. Even well-known brands like Ann Taylor, Dockers, and New York & Company sweeten the deal to motivate email signups.

Capture emails. Grow your email list

Recycle promotions to motivate email sign ups 

We know it isn’t always feasible to dedicate a promotion to email signups. With the holidays right around the corner, you must be offering a sale or discount on something, right? Follow Transpac’s lead and repurpose your existing promotion to motivate website visitors to sign up for your email list.

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Web tip – 5 content marketing tips for e-commerce sites

Running an e-commerce site is a full-time job. You devote resources to selling your products, keeping your site updated, and gaining and maintaining your customer base. Content often falls to the bottom of the priority list, but we recommend you move it up the list.

Content marketing involves attracting and retaining customers without directly selling to them. Instead, you offer contextual, relevant, and intriguing information that customers find valuable. The goal is for those customers to reward your awesome content with a purchase – and eventually, they will. The Custom Content Council reported “61% of people feel better about a company that delivers custom content; they are also more likely to buy from that company.”

Engaging customers with relevant content enhances your brand interactions and builds loyalty to your company. In addition to keeping your customers coming back, content marketing attracts new customers. According to the HubSpot Marketing Benchmarks report “companies who increase blogging from 3-5x/month to 6-8x/month almost double their leads.” Content marketing should serve as the foundation for your marketing strategy, because it positively impacts social media, search engine optimization, public relations, pay-per-click, and outbound marketing. Get our 5 content marketing tips for e-commerce companies.

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